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Guided by our values of Collaboration, Commitment, Knowledge, Integrity and Excellence, we deliver innovative solutions and quality services for our business partners globally. We strive to outperform our competition through the development and quality of our employees and assets. Excellent people combining our core values produce excellent results and create an excellent organization. Our mission is to be the premier service provider as measured by superior financial performance and sustainable, profitable growth.

What we do

About us

NIVRA Holdings, Inc. has a variety of services to offer and which can be bundled together to provide maximum benefit and efficiency. Would you rather that ONE of your vendors provide a diverse multitude of bundled services that can take care of your every need, or would you rather stress out managing a multitude of vendors with no discounts on only one of their services? If you prefer the former over the latter, then you need a 8C company.

Call Center (24/7 Customer Service, Surveys, etc.) - 24/7/365 Live-Agents dedicated to improving property management efficiency via maintenance tickets etc. and positive tenant relationships. In addition, benefit from 24/7/365 leasing agents and LIVE chat. We also provide appointment setting, basic answering services, campaign surveys, and agent transfer.

Correct Transfers - Our agents will verify callers before forwarding a call to your organization. Agents can verify the identities of individuals to ensure it is a correct transfer. This not only allows you to not deal with the hassle of unwanted calls but allows you to reduce costs in labor by not having to hire a receptionist. In turn, this will Lower your Taxes, Benefit Expenses, and Maximize your Efficiency. We can help Decrease waste by handling your Employment Advertisements, Phone Interviews, and Training.

Compliance (Compliance Management Systems [CFPB]) - Our companies maintain CFPB compliance via robust Compliance Management Systems. Furthermore, with the advent of the Consumer Financial Protection Bureau (CFPB) all organizations should possess a robust CMS. Especially, one developed in accordance to the CFPB examination procedures.

Consulting (Lean Six Sigma, Collections, etc.) - Wealth of knowledge in Credit & Collections, Call Center, Global Operations, Supply Chain Management, Data Security and Lean Six Sigma.

Concise Translations - Are you tired of the confusion that inaccurate online translations cause for your Spanish speaking customers and clients? There is hope! Our professional translators are native Spanish speakers with very high levels of reading, writing and comprehension of the English and Spanish languages. We will provide you translations that will not only impress your clients and customers but will also provide you the piece of mind that what you are trying to convey to your clients and customers is 100% accurate and is provided to you at a low price.

Computing (Software Development, VOIP, Dialers, etc.) - NetrocITy came together from a small group of IT professionals under the guidance of Dr. Phillip D. Spears and quickly became a leader in Compliance Management Software Development. 123Comply, LLC, a brainchild of Dr. Spears and Computer Engineer Michael W. Stegall, was the first venture into the compliance market. Shortly after incorporation, 123Comply, LLC was acquired by CSS Impact, the premiere collections software for the Collections and ARM Industry. With the success of 123Comply, NetrocITy expanded into multiple industries and developed Compliance Management Systems for the Automotive Industry, Education Industry and the Mortgage Industry. The results of this collaboration paved the way for the creation of the iCompliance Group iComplyAUTO, iComplyEDU & iComply-EZ.

Collection Debt Purchasing - Nivra Holdings has the support and full financial backing of a well-funded, industry experienced investor. Our investors have the ability to be fully scalable to any size institution, and are poised at-the-ready to be your debt buying solution for either one-time transactions or for long-term relationships.

Collections - Spears, Dewitt & Hall collects on past due accounts, which includes skip tracing (locating) and legal (in-house attorney). Spears Dewitt & Hall takes pride in the fact that our collectors are continuously trained and adhere to the FDCPA, CFPB, FCRA and other governmental regulations. Spears, Dewitt & Hall is also a member of the American Collectors Association (ACA) and maintains an A rating with the Better Business Bureau (BBB). In addition, Spears Dewitt & Hall is licensed to collected in multiple states.

NIVRA Holdings, Inc. was founded by Dr. Phillip D. Spears in San Antonio, Texas. The umbrella of services we provide are specifically tailored to keep businesses in business. The diversification and ability to bundle such services enables NIVRA Holdings, Inc. to be your shinning star, thus provide a sustainable future and competitive advantage to the clients we serve.

Our Holdings

Customer Service

First Global Response backs up what it says with Academic Journal research, studies and client references, unlike the competition. Of course, this requires continuous employee education (training, coaching etc.) and auditing (voice files etc.). An example of an inbound call center service which provides multiple benefits and a competitive advantage for your organization is discussed below. We offer complete customer service via call center, website monitoring with online chat and ticket system customizable for your needs available 24/7/365.

Correct Transfers

Our agents will verify callers before forwarding a call to your organization. Agents can verify the identities of individuals to ensure it is a correct transfer. This not only allows you to not deal with the hassle of unwanted calls but allows you to reduce costs in labor by not having to hire a receptionist. In turn, this will Lower your Taxes, Benefit Expenses, and Maximize your Efficiency. We can help Decrease waste by handling your Employment Advertisements, Phone Interviews, and Training.

Compliance

Knowing the Consumer Financial Protection Bureau's (CFPB) purpose is to protect consumers, iComply-EZ, iComplyEDU, iComplyAUTO & 123Comply were created with a dual purpose in mind. For example, one purpose is to protect businesses by supporting the CFPB's industry specific examination procedures, in the form of a robust Compliance Management System. The other purpose is to provide businesses a wonderful tool that is easy to learn, has powerful tracking mechanisms (that centralize pertinent data in an efficient manner) and is built to meet the most stringent CFPB audit demands.

Consulting

Today's organizational culture is changing rapidly. Organizations that become stagnant leave room for their competitors to pass them up. We have the education and expertise to put any organization at the forefront of their industry as a leading innovator. Our consulting staff is certified in Collection Business Management with fellow and scholar degrees. In addition, our staff various levels of Lean Six Sigma and utilize those methodologies to improve the organizational environment, help outline a path for future growth, and increase one's bottom line. We provide workshops tailored to any organization in any industry, which are structured in a way to allow for complete involvement of all individuals at every level.

Concise Translations

Are you tired of the confusion that inaccurate online translations cause for your Spanish speaking customers and clients? There is hope! Our professional translators are native Spanish speakers with very high levels of reading, writing and comprehension of the English and Spanish languages. We will provide you translations that will not only impress your clients and customers but will also provide you the piece of mind that what you are trying to convey to your clients and customers is 100% accurate and is provided to you at a low price.

Computing (Software)

NetrocITy came together from a small group of IT professionals under the guidance of Dr. Phillip D. Spears and quickly became a leader in Compliance Management Software Development. 123Comply, LLC, a brainchild of Dr. Spears and Software Engineer Michael W. Stegall, was the first venture into the compliance market. Shortly after incorporation, 123Comply, LLC was acquired by CSS Impact, the premiere collections software for the Collections and ARM Industry. With the success of 123Comply, NetrocITy expanded into multiple industries and developed Compliance Management Systems for the Automotive Industry, Education Industry and the Mortgage Industry. The results of this collaboration paved the way for the creation of the iCompliance Group iComplyAUTO, iComplyEDU & iComply-EZ.

Collection Debt Purchasing

Nivra Holdings has the support and full financial backing of a well-funded, industry experienced investor. Our investors have the ability to be fully scalable to any size institution, and are poised at-the-ready to be your debt buying solution for either one-time transactions or for long-term relationships.

Collections

We deliver and provide premier debt collections for our clients everyday thus, we are a strategic tool for providing sustainability and creating a competitive advantage. While many collection agencies will have an attorney on retainer; Spears, Dewitt & Hall (SDH) has an in-house attorney on staff. Having an in-house Attorney/Compliance officer protects our clients' liability and reduces our clients' risk by training, enforcing and teaching the current CFPB, FCRA, FDCPA laws to our staff.

Our Companies